Our Help Guides

Getting Around VanLife Connect

1. Getting Started with VanLife Connect
Set up your account, complete your profile and get familiar with the main areas of VanLife Connect.

2. Smart Arrival & Check-In Guide
Learn how Smart Arrival works, how to check in and out, and how to check in manually.

3. Notifications & Smart Arrival Troubleshooting
Manage your notification settings and troubleshoot common Smart Arrival and notification issues.

4. Account, Profile & Privacy Settings
Manage your personal details, profile, verification, privacy settings and account controls.

Services

5. Finding & Booking a Service
Find services around you, contact providers, request quotes and make bookings.

6. Offering Services – Provider Guide
Set up as a provider, create and manage your services, manage availability and receive bookings.

7. Payments, Pricing & Provider Earnings
Understand payments, pricing, platform fees, Stripe fees, provider payouts, invoices and GST.

8. Cancellations, No-Shows, Refunds & Disputes
Understand what happens when a booking is cancelled, someone doesn’t show, a refund is required or a dispute arises.

9. Reviews & Your Reputation
Learn how reviews, ratings, reputation and your Campfire Score work.

Connecting with Other Travellers

10. Community Noticeboard Guide
Find and create local posts, connect with what’s happening around you and understand how the Community Noticeboard works.

11. Travel Mates Guide
Stay connected with people you meet, add Travel Mates, see mates nearby, use Circles and manage your connections.

VanLife Connect Help & Support provides answers to common questions about using the app, including Smart Arrival, services, bookings, payments, and safety. If you cannot find what you need, our team is happy to help.