Finding & Booking a Service
Find services around you, review Provider details, ask questions, request a quote and make a booking through VanLife Connect.
Before you start
VanLife Connect is location-based, so the services you see are influenced by where you are. When you are checked in, nearby services can appear around your current location. You can also use Find Around to search further afield.
1. Find a service
Check services around your location
If you are checked in, open Services to see listings available around your current location.
Search or browse by category
Use the available search, category and service filters to narrow the results to the type of help you need.
Use Find Around
If you want to look beyond your immediate location, use Find Around and adjust the search distance to see services in the surrounding area.
2. Review the service and Provider
Open a listing before booking and check that the service matches what you need.
- Read the service title and description carefully.
- Check what is included and any stated limitations.
- Review the price or whether the service requires a quote.
- Check the Provider’s profile, ratings and reviews.
- Look at any qualifications, licences or insurance information shown for the service or Provider.
- Confirm that the timing and location work for you.
3. Chat before booking
If you have questions, need to explain the job or want to confirm availability, use the in-app chat before committing to the booking.
Open the service listing
Select the service you are interested in and use the available chat or quote option.
Describe what you need
Give the Provider enough detail to understand the task, including anything that could affect the price, timing or scope.
Keep communication in the app
Use VanLife Connect chat so the booking conversation remains connected to the platform and can be referenced if an issue arises.
4. Book a fixed-price service
Fixed Price is suited to services where the scope and price can be stated clearly in advance.
Select the booking option
Open the listing and select Book Now or the booking action shown for that service.
Enter the booking details
Select the requested date and time and add any information the Provider needs to understand the booking.
Review and submit
Check the service, agreed price, location and booking details before submitting your request.
Wait for Provider confirmation
The Provider can review the request and accept or decline it. The booking becomes confirmed when the Provider accepts your request in the app.
5. Request a quote
Use Request a Quote when the Provider needs more information before a final price can be agreed.
Request a quote
Open the service and select the quote option, then explain what you need.
Discuss the scope
Use in-app chat to clarify the task, timing, materials, location or anything else the Provider needs before pricing the job.
Review the Provider’s quote
Check the quoted price and agreed service details before accepting.
Confirm the booking in the app
Once you both agree to the quote, confirm it through VanLife Connect so the service becomes a formal booking.
6. Payment and booking confirmation
When a booking is confirmed, payment is processed through VanLife Connect’s integrated payment provider, Stripe.
Pay through the app
Enter or confirm your payment details in VanLife Connect. The Traveller pays the agreed service price.
Payment is held until the booking outcome is determined
The funds are processed through the platform and are not released to the Provider immediately.
Track the booking in My VanLife
Your confirmed booking appears in your bookings area, where you can review its details and status.
Confirm completion when the service is finished
Follow the in-app completion process after the work is done. If a problem arises, use the booking’s cancellation or dispute options rather than arranging the outcome outside the platform.
If you have poor internet coverage
Internet access is required to reliably make or change bookings, process payments and keep booking status current. If coverage is poor, reconnect when you can and confirm the latest booking status before relying on a time-sensitive request or change.
Offering Services – Provider Guide
Want to earn on the road? Learn how to set up as a Provider, create and manage services and prepare to receive bookings.
Offering Services – Provider Guide