Contact VanLife Connect Support, feedback and safety. We’ll point you in the right direction. Vanlife Connect Contact FormΔ First nameLast nameEmail addressWhat can we help you with?Select an optionAccount & Login IssuesBooking Issues & DisputesPayments, Refunds & PayoutsProvider Setup & VerificationReport a User, Listing or Safety ConcernTechnical Bug or App ProblemSuggestion or Feature RequestPartnerships & Business or Marketing EnquiriesGeneral QuestionRegistered email addressMobile NumberIssue Type Login Password reset Verification code Account lockedDevice Type Iphone (IOS) Android Phone Ipad or Tablet OtherBooking IDAre you the traveller or provider Traveller ProviderOther party's nameBooking dateIssue type Cancellation No-show Refund Dispute Service qualityDescription of issueDesired outcomeBooking ID (if applicable)Are you the traveller or provider? Traveller ProviderPayment issue type Refund Failed payment Payout delay Stripe issueTransaction amount (AUD)Date of transactionLast 4 digits of Card (optional)Provider account emailVerification issue type Stripe onboarding ID verification ABN Licence InsuranceIs your Stripe account connected? Yes No Not sureIssue uploading licence/insurance? Yes No Not applicableWhat are you reporting? User Listing Message Noticeboard post BookingUser or listing nameBooking ID (if applicable)Safety severity level Low Medium High CriticalIncident date and timeDetailed descriptionSomeone is in immediate danger - call 000 first YesDevice Iphone (IOS) Android phone Ipad or Tablet OtherOperating system versionApp versionWhere in the app? Chat Booking Payments Maps Notifications Smart Arrival OtherExplain how you discovered the issue?Internet connection at the time Wifi Mobile data Offline Not sureSuggestion category UX New Feature Performance Community Maps OtherDescribe your suggestionWhy would this help other travellers?Company or business nameContact personWebsite or social linksPartnership type Discounts Affiliate Tourism Caravan Retail Campground OtherProposed collaborationEstimated audience reachBrief summary (one sentence) I understand VanLife Connect will use my details to respond to this enquiry. Send message Stay connected Follow VanLife Connect for updates, tips and community stories. Facebook YouTube Instagram X LinkedIn TikTok Pinterest
