Payments, Pricing & Provider Earnings
Understand how service pricing, Traveller payments, VanLife Connect fees, Stripe processing and Provider payouts work.
How money moves through VanLife Connect
VanLife Connect uses Stripe to process service payments securely through the app. Travellers pay the agreed service price, while the VanLife Connect platform commission and Stripe processing fees are deducted from the Provider’s payment.
1. Setting your service price
Providers decide what to charge for their services. Your price should be clear enough for the Traveller to understand what they are agreeing to pay.
Fixed Price
Use Fixed Price when you can define the service and total price clearly before the Traveller books.
Request a Quote
Use Request a Quote when the final price depends on the job, materials, time required or other details that need to be discussed first.
Include GST where applicable
If you are registered for GST, make sure your pricing and Provider details reflect your own GST obligations.
2. What the Traveller pays
The Traveller pays the service price shown or the final quote agreed through VanLife Connect. There is no additional VanLife Connect service fee added to the Traveller’s agreed service price.
3. Provider fees
Two main deductions apply to completed Provider bookings: the VanLife Connect platform commission and Stripe’s payment processing fee.
VanLife Connect commission – 10%
VanLife Connect deducts a 10% platform commission from the completed booking value.
Stripe processing fee
Stripe also deducts its applicable payment processing fee. As an indicative example, standard Australian card processing may be around 1.75% plus $0.30, but Stripe’s actual fee can vary by payment method, card type and its current pricing.
4. How service payments work
Payments are handled inside VanLife Connect through Stripe so the booking, payment and completion process remain connected.
The booking is confirmed
The Traveller and Provider complete the booking process in VanLife Connect, including agreeing the service price.
The Traveller’s payment is processed
Stripe securely processes the Traveller’s payment details through the platform.
The service is completed
After the work is performed, follow the in-app completion process so the booking can progress to payout.
Fees are deducted
The VanLife Connect commission and applicable Stripe processing fees are deducted from the Provider payment.
5. Provider payouts
Provider payouts are handled through your connected Stripe account after the booking has been completed and the payment is eligible for release.
Complete Stripe onboarding
Your Stripe Connect setup must be complete and able to receive payouts.
Complete the booking
Make sure the service has been completed and the booking status is correctly updated in VanLife Connect.
Stripe sends the payout
Once eligible, the Provider amount is paid through Stripe according to the payout timing and banking arrangements applying to your connected Stripe account.
6. Transactions, invoices and tax
Use My VanLife to review your booking and transaction activity. Providers should keep appropriate records for their own business and tax requirements.
- Review your completed bookings and transaction history.
- Keep records of Provider income and applicable fees.
- Keep your ABN and GST information current where relevant.
- Retain invoices or transaction records required for your own accounting.
- Seek your own tax or accounting advice if you are unsure about your obligations.
What happens if a booking is cancelled or disputed?
Cancellation timing, Provider cancellations, no-shows, refunds and disputed bookings can affect whether a payment is refunded or released. These situations are covered separately so you can see the applicable process clearly.
Cancellations, No-Shows, Refunds & Disputes
Understand what happens when plans change, someone does not attend, a refund is requested or there is a problem with a completed service.
Cancellations, No-Shows, Refunds & Disputes