Offering Services – Provider Guide
Set yourself up as a Provider and create a service listing that is clear, credible and easy for Travellers to understand and book.
Before you list a service
A good service listing should quickly answer four questions for a Traveller: what do you offer, why should they trust you, what will it cost, and when are you available?
1. Start a service listing
Open My VanLife
Tap My VanLife in the bottom navigation.
Open My Services
Tap My Services to view your available and archived service listings.
Add a service
Tap the + button on the Service profile screen to begin creating a new service.
2. Choose the right service category
The Add Service screen lets you search for a service or browse the available categories. Current categories include Digital & Remote Services, Domestic Services, Education Category, Personal Services, Pet Services, Trade Services and Vehicle & Van Services.
Search or browse
Use Search services if you know what you want to offer, or open the category that best matches your skill.
Select the specific service
Choose the service that most accurately describes what you intend to provide. For example, Domestic Services may include Teaching Services, Cleaning Services and Chef Hosted Dinners.
Confirm your selection
Tap Select Services to continue to the service profile.
3. Build a strong service profile
The Profile tab is where you explain your service, experience and pricing. This is the main information a Traveller uses to decide whether to contact or book you.
Write your Service Experience & Details
Use the available description field to explain what you offer and the experience you bring to the service.
Be specific about the scope
State what is included, what is not included, any important limitations, and anything the Traveller needs to provide or prepare before you arrive.
Use the available space well
The current service description field allows up to 200 characters, so lead with the most useful information and avoid generic phrases that do not help a Traveller make a decision.
4. Choose the right pricing method
VanLife Connect lets you use either Request a Quote or Fixed Price. Choose the option that best reflects how predictable the scope of the work is.
Use Fixed Price for clearly defined work
Choose Fixed Price when you can state the price before the booking. Enter the amount and select the appropriate pricing unit, such as Job where relevant.
Use Request a Quote for variable work
Choose Request a Quote when the final price depends on the condition, size, complexity, materials or time required and you need more information first.
Make the price easy to understand
If using Fixed Price, make sure the description clearly explains what the stated price covers so the Traveller is not surprised later.
5. Add useful service images
Images can make a service more credible and easier to understand, especially where the quality of the work can be shown visually.
Tap Add in the Image section
Choose an image that genuinely represents the service you offer.
Add more than one image where useful
Use additional images to show different examples of the service, equipment, finished work or relevant experience rather than repeating the same type of photo.
Describe each image
Use the photo description field to explain what the image shows and why it is relevant to the service. The current field allows up to 200 characters.
6. Add qualifications, licences and insurance
Where relevant, credentials can help Travellers assess whether you are suitable for the work. The service profile allows you to add certificates and insurance information.
Add certificates or qualifications
In the Certificate section, tap Add + and upload documents relevant to the service you are offering. You can add more than one document.
Add relevant insurance
In the Insurance section, tap Add + and enter the insurer name, policy number, coverage type and expiry date, then upload the supporting policy image or document.
Keep credentials current
Remove outdated documents and update policies or licences when they expire or change.
7. Save the service, then set your schedule
The service profile must be saved before you can publish it through the Schedule tab.
Tap Add Service
When your profile, price, images and relevant credentials are complete, tap Add Service to save the service profile.
Open the Schedule tab
After the profile has been saved, use the Schedule tab to manage when the service can be published and made available.
Activate it where you are available
Keep the service available only when you are genuinely able to provide it. VanLife Connect also lets you choose which of your saved services to activate when you check in at a location.
8. Final check before making your service available
- Is the service category accurate?
- Does the description clearly explain what you offer and your relevant experience?
- Are the scope and exclusions clear?
- Is Fixed Price or Request a Quote the right pricing method?
- If Fixed Price, is the pricing unit clear?
- Have you added useful, relevant images and descriptions?
- Have you uploaded relevant qualifications, licences or insurance where appropriate?
- Are all documents current?
- Are you actually available to perform the service at the locations where you activate it?
- Does the listing comply with local laws and campground or caravan park rules?
Payments, Pricing & Provider Earnings
Learn how the VanLife Connect Provider commission, Stripe processing fees, payments and payouts work.
Payments, Pricing & Provider Earnings