Account, Profile & Privacy Settings
Manage your personal details, profile, account verification, privacy controls and account settings.
Before you start
Your VanLife Connect profile and account settings control how your information appears in the app, how you receive important communications and which features are available to you.
1. Manage your profile
Open your User Profile from My VanLife to review or update the information other travellers use to recognise you.
Open Personal Details
Review your name, profile photo, bio and other personal information shown in your account.
Keep your details current
Update information if your contact details or profile information changes.
Complete your profile progressively
You can add more information over time. A clear photo and short description help other travellers understand who they are interacting with.
2. Understand account verification
VanLife Connect separates basic account verification from Provider payment verification.
Email verification
Your email address is verified during account creation using a one-time code.
Mobile verification
Add and verify your mobile number when required for in-app chat or other sensitive actions.
Provider verification
If you choose to offer paid services, Stripe completes the identity and payment onboarding required for Provider payouts.
3. Manage your privacy controls
Some privacy controls are managed inside VanLife Connect and others are controlled directly by your phone.
- Location permissions can be enabled, limited or disabled through your device settings.
- Background location access can be changed if you do or do not want Smart Arrival to detect arrivals when the app is not open.
- Push notifications can be enabled or disabled through your device settings.
- Marketing emails can be unsubscribed from using the unsubscribe link in the email.
- You can request access to, correction of or deletion of personal information held by VanLife Connect.
4. Manage password and account access
Forgotten password
Use the Forgot Password option on the login screen and follow the reset instructions sent to your registered email address.
Changing account details
Update your personal details through your account where the option is available. Changes to verified contact details may require you to verify the new email address or mobile number.
Keep your account secure
Do not share your login details. Each traveller should use their own VanLife Connect account.
5. Provider details and Stripe
If you decide to offer paid services, your User Profile includes an Offer Services pathway for Provider setup.
Start Provider setup
Choose Offer Services from your profile when you are ready to become a Provider.
Complete Stripe onboarding
Stripe securely collects the information required for identity verification and Provider payments.
Manage relevant Provider information
Add any ABN, GST, qualification, licence or insurance information required for the services you offer.
6. Delete your account
If you no longer want to use VanLife Connect, you can request deletion of your account.
Resolve outstanding activity first
If you have active bookings, disputes, services or pending payments, deal with these before deleting your account.
Open Delete Account
Go to Settings > Account > Delete Account and follow the confirmation steps.
Understand what deletion means
Deleting your account removes access to your account, booking history, reviews and account content. Some information may still need to be retained where required for legal, regulatory, safety, fraud-prevention or audit purposes.
Finding & Booking a Service
Learn how to find nearby services, contact Providers, request quotes and make a booking.
Finding & Booking a Service