How do I edit my profile or update my personal details?
To edit your profile information, open the app and navigate to your profile page (often found by tapping your profile […]
FAQs
How do I contact support if I have a technical problem?
If none of the self-help steps solve your issue, or if you encounter something that requires our attention: In-app Help:
My payment isn’t going through. What can I do?
If you’re a Traveller trying to pay for a booking and it fails: For Providers: if a Traveller’s payment failed,
Smart Arrival or GPS features aren’t working correctly?
If Smart Arrival is not detecting your arrival correctly or location features are not working as expected, try the following:
The app is crashing or freezing. How can I fix it?
First, make sure you have the latest version of the VanLife Connect app installed. We frequently release updates with bug
I didn’t receive my verification code or email. What should I do?
If you’re signing up or resetting a password and the confirmation SMS or email doesn’t arrive: Email: Check your spam
How does VanLife Connect protect my data?
We take security seriously and employ a range of measures: Encryption: Our app and website use HTTPS, which means data
How does location sharing work, and can I control it?
Location-based features like Smart Arrival and Travel Mates are under your control. You can turn off location services any time
Who can see my information, and do you share data with third parties?
Your personal data is shared in a controlled way: Other users: By default, other users see only what you’d expect
How do you use my information?
We use your information to run VanLife Connect safely, smoothly and in the way you expect. Here’s what that means