What protections do I have under Australian Consumer Law (ACL)?
Australian Consumer Law provides certain non-excludable guarantees for services. These include that services will be carried out with due care […]
FAQs
Are Providers required to have insurance or licenses?
For certain regulated services, yes. Providers offering services that legally require a licence or insurance (for example electrical, plumbing or
Does VanLife Connect provide insurance or guarantees for the services?
VanLife Connect itself does not provide any insurance coverage for jobs or a guarantee of service outcomes beyond facilitating the
Where can I manage notification and email preferences?
You can manage your notification preferences in the app under Profile → Settings → Notifications From here, you can control
How do I delete my account if I no longer want to use VanLife Connect?
We’re sorry to see you go, but the process is straightforward: Keep in mind deletion is irreversible. If you think
My account was suspended or deactivated – what now?
If your account has been suspended (temporarily blocked) or deactivated (closed) by VanLife Connect, it’s usually due to a breach
Can I have multiple accounts or share my account with someone?
No – our terms prohibit sharing accounts or creating duplicate accounts. Each person should have their own account: Also, never
How do I update my payout or bank details (for Providers)?
When you first set up as a Provider, you would have entered bank details through our payment partner (Stripe). To
I forgot my password (or want to change it). What do I do?
If you forgot your password: If you know your password but want to change it:
How can I change my email address or phone number on my account?
If you get a new email or phone number, it’s important to update it so you don’t miss notifications: Note: