If Smart Arrival is not detecting your arrival correctly or location features are not working as expected, try the following:
• Permissions: Make sure you have granted VanLife Connect permission to access your location. On iPhone, “Always Allow” location access may be required for Smart Arrival to work reliably in the background. On Android, ensure location access is enabled and that battery-saving settings are not restricting location services.
• Smart Arrival settings: Check that Smart Arrival and Smart Arrival Notifications are enabled within the app settings. You can also adjust the dwell time setting, which controls how long you need to remain at a location before Smart Arrival triggers. For example, shorter dwell times may trigger notifications faster, while longer dwell times can help reduce accidental notifications when briefly stopping or passing through an area. Reminder behaviour settings can also affect how notifications are presented.
• Device settings: Confirm that GPS/location services are turned on for your device. Using a higher accuracy location mode may improve detection performance. Some device settings, including Airplane Mode or restrictive power-saving modes, can affect location accuracy and background functionality.
• Connectivity: Smart Arrival works best when your device has active internet or mobile connectivity. In regional or remote areas with limited coverage, some location-based features, notifications or updates may be delayed or unavailable until connectivity is restored.
• Background activity: Some devices restrict apps running in the background to conserve battery life. If Smart Arrival is not working consistently, check your phone’s battery optimisation or background app settings and allow VanLife Connect to operate in the background where supported.
If location services still appear inaccurate, try checking whether other navigation or map apps are experiencing the same issue. If your device cannot determine your location generally, this may indicate a device or GPS-related issue rather than a problem specific to VanLife Connect.
If the issue continues, please contact support and include your device model, operating system version and a brief description of the problem. This helps us investigate potential mapping issues, device-specific behaviour or application bugs more effectively.