What protections do I have under Australian Consumer Law (ACL)?
Australian Consumer Law provides certain non-excludable guarantees for services. These include that services will be carried out with due care […]
FAQs
Are Providers required to have insurance or licenses?
For certain types of services, yes. Our Terms mandate that licensed trades (electricians, gas fitters, etc.) hold appropriate licenses and
Does VanLife Connect provide insurance or guarantees for the services?
VanLife Connect itself does not provide any insurance coverage for jobs or a guarantee of service outcomes beyond facilitating the
Where can I manage notification and email preferences?
In the app, under Settings -> Notifications (or a similarly named section), you can: On your device’s settings, you can
How do I delete my account if I no longer want to use VanLife Connect?
We’re sorry to see you go, but the process is straightforward: Keep in mind deletion is irreversible. If you think
My account was suspended or deactivated – what now?
If your account has been suspended (temporarily blocked) or deactivated (closed) by VanLife Connect, it’s usually due to a breach
Can I have multiple accounts or share my account with someone?
No – our terms prohibit sharing accounts or creating duplicate accounts. Each person should have their own account: Also, never
How do I update my payout or bank details (for Providers)?
When you first set up as a Provider, you would have entered bank details through our payment partner (Stripe). To
I forgot my password (or want to change it). What do I do?
If you forgot your password: If you know your password but want to change it:
How can I change my email address or phone number on my account?
If you get a new email or phone number, it’s important to update it so you don’t miss notifications: Note: