When does my service become visible to Travellers?
Your service becomes visible when: You can check in using Smart Arrival or manually within the app. If your service […]
FAQs
How do I receive payment for my services?
To receive payouts, you must complete Stripe onboarding. Go to: Stripe securely verifies your identity and deposits earnings directly into
How do I price my service?
You can choose: You set your own price. If you are GST registered, include GST in your listed price. VanLife
Who pays Stripe fees if something goes wrong?
Stripe processing fees are charged when a payment is made and cannot be reversed. In general:
The app is showing incorrect data or I suspect a bug (something just isn’t right).
If you see wrong information (like a service listing not updating, or a UI element that looks broken) or the
I’m not getting push notifications or messages until I open the app.
If you find that chat messages, booking alerts, or other push notifications aren’t coming through: If you still face issues,
Where can I read the legal terms or get more information?
Our Master Terms & Conditions and Privacy Policy are always available: These documents cover anything not already discussed in this
What about injury or damage during a job?
Incidents are rare, but it’s important to understand how responsibility typically works when services are arranged through the platform. Provider-caused
Is VanLife Connect liable if something goes wrong?
VanLife Connect’s liability is limited as per our Terms & Conditions. We act as a facilitator, not the provider of