As a Provider on VanLife Connect, you are effectively running your own small business on the platform. Key responsibilities include:
- Deliver services professionally and safely: Perform the work you agreed to do, with due care and skill. Show up on time (or communicate if you’re running late) and complete the job to the best of your ability. Treat the Traveller (and their property) with respect. Essentially, provide a good, honest service as you would to any customer.
- Use your own tools and equipment: You’re expected to supply the tools or materials needed for the job (unless otherwise arranged with the Traveller). For example, if you offer mobile car servicing, you would bring your own tools and parts.
- Manage your schedule: It’s up to you when and where you work. You set your availability in your listings and you can accept or decline booking requests as needed. Once you commit to a booking, try to stick to it – cancelling last minute lets the Traveller down and can lead to penalties.
- Follow all applicable laws and regulations: This means if a job requires a licence or certification (electrical work, gas work, etc.), you must hold that licence. You must also adhere to safety laws, road laws (if traveling to a job), and any other regulations relevant to your trade. For example, if you’re doing gas fitting, you need the proper qualifications by law. It’s your duty to comply with these requirements – VanLife Connect doesn’t supervise or control your work.
- Maintain honesty and integrity: Don’t misrepresent your skills or advertise services you can’t actually do. Only accept jobs you intend to complete. Communicate openly with Travellers if issues arise. And of course, abide by the platform rules (no discrimination, harassment, or other misconduct).
In short, you are an independent service provider – you handle your work commitments just like you would if the customer found you outside the app. VanLife Connect provides the connection and payment system, but does not direct your work or take responsibility for how you perform the job.