How does VanLife Connect keep the platform safe and trustworthy?
We take a number of measures to create a safer community and to protect users: User Verification: Service Providers must […]
FAQs
Are reviews moderated or ever removed by VanLife Connect?
We generally do not interfere with genuine reviews – the goal is to have a transparent system. However, VanLife Connect
How can I improve my rating or Campfire Score?
Improving your reputation on VanLife Connect boils down to providing (or facilitating) great experiences and avoiding problems: For Providers: Focus
What is the Campfire Score?
The Campfire Score is an overall trust and reputation rating. It combines your ratings from reviews with your reliability (like
Where can I see my ratings and reviews?
You can view feedback in your profile section of the app. You’ll see your overall star rating (an average of
How do reviews and ratings work on VanLife Connect?
After a service is completed, both the Traveller and the Provider will have an opportunity to rate and review each
What if I am unhappy with the service I received?
If the service didn’t meet your expectations, you should first communicate with the Provider about it. Most providers would prefer
Do Travellers get rated as well?
Yes, they do. After each completed booking, Providers can rate and review Travellers too. This means you have a Traveller
Can I ask the Provider to do extra tasks or extend the job?
You should not significantly change the scope of the job or add extra tasks after a booking is confirmed unless
What if I cannot be there or am running late?
If you realise you won’t make the appointed time, notify the Provider immediately via the app. You may be able