What personal information does VanLife Connect collect?
We collect only the information we need to provide and improve our services. This includes: Account details: When you sign […]
FAQs
Do I need an ABN or to register for GST as a Provider?
You don’t always need an ABN to offer services on VanLife Connect. If you are not running a business and
What payment methods are accepted for bookings?
We accept major credit and debit cards (Visa, MasterCard, Amex, etc.) as well as popular mobile wallet payments like Apple
How do payments work in the app?
Payments are handled through our integrated partner, Stripe, which is a secure payment processing platform. Here’s the flow: A Traveller
What fees does VanLife Connect charge?
Our platform uses a simple fee structure: Example: If a service is priced at $100, the Traveller pays $100. Of
What if I’m not satisfied with the dispute outcome?
In the case you believe our resolution is wrong or unfair, you do have the option to seek external remedies.
How are disputes handled if something goes wrong with a booking?
If either party is unhappy after a completed booking – for instance, a Traveller feels the service wasn’t done properly,
How long do refunds take to process?
When a refund is issued (due to cancellation or dispute resolution), it is processed through Stripe back to the original
What if the Traveller doesn’t show up for a booking?
If a Traveller does not arrive for a confirmed booking and does not respond, this is treated as a Traveller
What happens if the Provider cancels or doesn’t show up?
If a Provider cancels your booking at any time before it starts, you will always receive a full refund of