VanLife Connect itself does not provide any insurance coverage for jobs or a guarantee of service outcomes beyond facilitating the process. We are a platform connecting you, not the service provider. This means:
- If you’re a Traveller and something gets damaged or someone is injured during a job, there isn’t a VanLife Connect insurance policy that automatically covers it. Any compensation would need to come through the Provider (for example, via their insurance if they have it) or through negotiation/dispute resolution between you and the Provider.
- Payments are processed securely through the platform’s payment system, and dispute resolution may be available in accordance with our policies. However, VanLife Connect does not guarantee the quality or outcome of services, as these are delivered by independent Providers.
That said, Providers are expected to perform services with due care and skill as a baseline. That expectation isn’t just our policy – it’s also part of Australian Consumer Law