For your safety and protection, all payments should be made via the VanLife Connect app. Paying through the app ensures that:
- Your payment is traceable and secure (no need to carry cash or worry about exact change).
- The payment remains on hold through the platform’s payment process, so if something goes wrong a refund may be issued in accordance with our policies.
- You’re eligible for dispute resolution and support if the service isn’t delivered as expected.
- You can leave a verified review for the Provider afterwards.
If you pay in cash or take the transaction off-platform, you lose all these protections. We won’t be able to help with refunds or disputes for off-app deals, and you can’t leave an official review. In fact, offering or accepting off-platform payment is against our Terms (it’s considered fee avoidance and can lead to removal from the platform).
“Cash payments mean no support, no reviews, and no protection.” It’s just not worth it – always use the in-app payment system for peace of mind.