Our Master Terms & Conditions and Privacy Policy are always available:
- In the app, go to Settings -> Legal, where you’ll find links to these documents.
- On our website, links to Terms and Privacy are in the footer of every page.
These documents cover anything not already discussed in this FAQ – or in more detail. For example, the limitation of liability clause, dispute process, fee structure, etc., are all spelled out in legal language there.
Nothing in our Terms limits your statutory rights. The Terms are mostly about setting the rules of using the platform and allocating responsibilities clearly
By using the platform, you agree to those Terms.
In summary, VanLife Connect strives to create a framework that is fair and compliant: Providers and Travellers are given freedom and responsibility, and everyone’s protected by a combination of platform policies, community standards, and Australian law.