Your safety is paramount. If at any point you feel physically unsafe during an in-person meeting (for example, a Provider or Traveller is behaving in a threatening manner), remove yourself from the situation as soon as possible. In an emergency or if you feel in danger, contact the police or emergency services first – the app is not a substitute for emergency assistance.
For non-immediate threats or platform-related issues:
- In-app Reporting: Use the Report function in the app to flag inappropriate behaviour, messages, or content. For example, if someone is harassing you in chat or a listing contains prohibited content, you can report it directly. Our moderation team will review the report and take action as necessary.
- Contact Support: If you need help or want to discuss an issue, reach out to our support team via the app or email. Describe what happened and provide any evidence (screenshots of chat, etc.). We will keep your report confidential and investigate. If a user is found violating our terms (for instance, asking for payment off-platform or engaging in abuse), we will issue warnings or remove them from the platform depending on severity.
- Document the situation: It helps to keep records. The good news is, because all communication should be on the app, much of it is already documented. But if there were off-app interactions (which ideally shouldn’t happen before booking), make a note of what happened as soon as you can.
- Community Feedback: After the fact, leaving an honest review about the incident (while sticking to facts) can warn others.
We have zero tolerance for things like harassment, violence, discrimination, or illegal activity. Users who engage in these will be removed. If someone is making you uncomfortable – even if it’s not extreme – you have the right to end the interaction and report it.