If you’re signing up or resetting a password and the confirmation SMS or email doesn’t arrive:
- Email: Check your spam or junk folder – sometimes the verification email lands there. The email will be from VanLife Connect; mark it “Not Spam” if you find it. Ensure you entered the correct email address (typos happen!). If not, correct it and resend the verification. If you still see nothing, wait a minute or two and then tap “Resend” in the app.
- SMS: Make sure you entered your full international phone number correctly (for Australian numbers, include the leading 0 or +61 as needed). Sometimes SMS can be delayed if network coverage is spotty. Give it a couple of minutes. If you don’t get it, use the option to resend the code. If you requested multiple codes, only the latest one will be valid. Also, ensure your phone isn’t blocking texts from unknown numbers.
As a workaround, you can choose a different verification method if available (for example, use email instead of SMS or vice versa) to get through the sign-up and then update your contact info later.
If all else fails, contact support.