After a service is completed, both the Traveller and the Provider will have an opportunity to rate and review each other. The rating is a 5-star scale (1 star = very poor, 5 stars = excellent), and you can also write a short text review describing your experience. Here’s how it works:
- Once the booking is marked complete, the app will prompt each party to leave a review. You typically have a window of time (e.g. a couple of weeks) to submit your review.
- Reviews are double-blind initially – meaning, if both parties have not reviewed yet, you won’t see what the other wrote until you’ve submitted your own, or until the time window closes. This is to keep things fair.
- Your written review and star rating for the other person will become part of their profile. Future users can read these reviews. For example, Travellers can read a Provider’s reviews to see if they have a history of doing a good job, and Providers can see if a Traveller has been respectful and reliable.
- Leaving a review is not mandatory, but highly encouraged. A strong review system helps everyone in the community make informed decisions.
- Be honest and factual in your reviews. Describe what actually happened – praise good service or highlight specific issues if there were any. Avoid personal insults or sensitive personal details. Reviews that violate our content guidelines (e.g. use offensive language, reveal private info, or seem fraudulent) can be removed or edited by the platform.
- You cannot submit a new review for the same booking once it’s finalised, so make it count. Currently, editing a review after submission isn’t supported (so double-check before you hit submit).