VanLife Connect’s liability is limited as per our Terms & Conditions. We act as a facilitator, not the provider of the actual services, and our Terms cap our responsibility to you. Specifically:
- We are not responsible for the actual work done by Providers or any injuries/damages that occur during that work, beyond what we have to do under law and our own policies.
- To the extent permitted by law, our total liability to a user is often limited to the amount of platform fees we earned from you (or providing the service again, etc.). We also disclaim liability for things like lost profits, lost opportunity, or other indirect losses. This is pretty standard in online platform terms.
We include an indemnity clause: Providers agree to indemnify VanLife Connect for losses or claims arising from their own actions (meaning, if a Provider’s action causes a claim against us, the Provider should cover it). This is mainly to clarify that Providers are responsible for their own work and its consequences.
In practice, we stand by our platform service – if a platform issue occurs (like a payment error on our end), we’ll make it right within the scope of our terms. But we don’t take on liability for the service transactions between users beyond what our policies cover.