We’re sorry to see you go, but the process is straightforward:
- Go to Settings -> Account (or a section that says Account Management). There should be an option like “Delete Account” or “Deactivate Account.” Follow the prompts – typically, we’ll ask you to confirm (and perhaps give a reason, for feedback).
- Important: If you’re a Provider with active listings or pending bookings, please resolve or cancel those bookings first. Once you delete your account, you won’t be able to communicate through the app, and we don’t want Travellers to be left hanging. Ideally, finish any in-progress jobs or formally cancel them so Travellers get refunded, before deletion.
- When you delete your account, your profile will be removed from public view. Any active listings will be taken down. Your reviews given/received will either disappear or show as from a “Former User” (they won’t be tied to your name anymore).
- Data retention: We will erase your personal data as outlined in our Privacy Policy. Some data (like transaction records) we might retain for legal reasons, but it will be disassociated from your identity. If you ever return, you’d be starting fresh.
Keep in mind deletion is irreversible. If you think you might use the platform again, you could simply log out and leave your account dormant. There’s no cost to keep it, and you’d preserve your history for when you return. But if you’re sure, deleting is your right and we’ll process it promptly.