When you first set up as a Provider, you would have entered bank details through our payment partner (Stripe). To change those:
- In the app, navigate to Payment Settings or Payout Preferences. This might redirect you to Stripe’s secure portal where you can manage your bank info.
- Enter your new BSB and Account number (for Australian banks) or update details as needed. Double-check for typos – a wrong number can delay your payouts.
- Save the changes. We recommend updating bank info only when you don’t have an immediate payout pending, to avoid any mid-transfer confusion.
- Stripe might do a micro-deposit verification for new accounts in some cases – follow any instructions they give.
Note: The name on the bank account should match the name you’ve given to Stripe (usually your legal name from verification) to prevent payout failures.