We collect only the information we need to provide and improve our services. This includes:
- Account details: When you sign up, we ask for basics like your full name, email address, and mobile number. We also record your date of birth (for age verification and eligibility).
- Profile information: Any details you add to your profile (bio, profile photo, skills, etc.) are stored. If you’re a Provider, this might include your listed qualifications and documents like insurance certificates or trade licences that you upload.
- Location data: If you enable location services, we collect location info to power features like Smart Arrival and showing you nearby listings.
- Financial information: We don’t store your credit card numbers ourselves, but our payment processor (Stripe) collects your payment details when you enter them. We do keep transaction records (what you paid or earned and when) for receipts and dispute resolution. We will record your ABN and GST status that you provide.
- Usage data: Like most apps, we automatically log certain technical info – e.g. your device model, app version, IP address, and how you navigate the app. This helps us troubleshoot issues and understand usage patterns (for example, to improve features).
- Communications and content: If you send messages via the in-app chat, post on the Noticeboard, or leave reviews, those are stored on our servers (we need to store them so they’re viewable to others and for safety checks). If you contact customer support, we’ll keep that correspondence too.
In summary, it’s the information you actively provide, plus some device and usage info, and anything needed for verification or legal compliance.