Improving your reputation on VanLife Connect boils down to providing (or facilitating) great experiences and avoiding problems:
- For Providers: Focus on delivering excellent service. Communicate clearly with Travellers, show up on time, and do the job as advertised. Strive for 5-star experiences. Also, avoid cancellations and no-shows – those will hurt your reliability metrics. If something does go wrong, try to resolve it amicably with the Traveller (perhaps offer a fix or partial refund) to prevent disputes or negative reviews. Over time, as you accumulate positive reviews, your average rating will rise and your Campfire Score will reflect that.
- For Travellers: Be a good customer. That means being respectful, providing clear instructions, and honoring your commitments. If you consistently meet Providers on time, pay promptly through the app, and communicate well, you’ll likely receive good ratings from Providers. Also, refrain from last-minute cancellations except in emergencies – frequent cancels or no-shows will make your score drop. Essentially, treat Providers kindly and fairly, and you’ll build a positive reputation.
General tips: Always be honest in your dealings (both parties). Keep the platform rules (no off-platform dealings or harassment). Sometimes, just one or two good reviews can significantly boost a new user’s profile, and conversely one bad review won’t destroy you if you have many positives – but patterns matter. So consistency is key.
Remember, your Campfire Score is not fixed forever – it evolves. If it’s not great right now, you can improve it by changing your approach going forward. Likewise, a great score can decline if one becomes unreliable. The platform (and other users) tend to forgive an isolated mistake, but repeated issues will show up in your metrics.