When you book a service, you agree to a few key responsibilities:
- Provide accurate information: Make sure you clearly explain what you need done (either in the booking request details or in chat). Give the Provider the correct location and any access instructions. Misunderstandings can often be avoided with clear upfront info.
- Be available at the agreed time and place: You should be at the location (or reachable) when the service is to be delivered. If the Provider is coming to your caravan or campsite, ensure you’re there to meet them (or you’ve arranged for them to access what they need). If the booking is at a set time, treat it like an appointment – don’t leave the Provider waiting.
- Ensure a safe, suitable environment: For example, if you have a pet that might interfere, secure them during the service. If the Provider needs a certain space or utility (like power or water) to do the job, try to have it ready. Basically, set things up so the Provider can do their work without unnecessary risk or hindrance.
- Communicate and cooperate: Keep an eye on the app for any messages. If the Provider asks a question or if something changes (maybe they’re running late or need clarifications), respond promptly. Good communication helps everything go smoothly.
- Honour the agreement: This means paying the agreed price (through the app) and not trying to renegotiate in person for a lower price or free extras. It also means respecting the platform rules – for instance, not asking the Provider to do additional unpaid work outside the original scope, and not asking them to take payment off-platform.
- Follow through and provide feedback: When the job is done, mark it complete in the app (and make sure to confirm it was done to your satisfaction). Leave a fair review for the Provider. If there were issues, you can mention that in the review or raise a dispute if it’s serious, but avoid negative reviews without giving the Provider a chance to address things.
In short, treat Providers and bookings professionally and courteously. These are your fellow community members, so basic respect and communication go a long way. By being a responsible Traveller, you’ll not only get better service, but you’ll also build a good reputation on the platform (since Providers can rate you too).