If you see wrong information (like a service listing not updating, or a UI element that looks broken) or the app behaves oddly:
- Try pulling down to refresh the relevant screen (many lists in the app can be pulled to refresh).
- Log out and log back in. This can clear cached data and fetch a fresh set.
- If it’s a specific listing or page, it might be a data sync issue – especially if you were offline. Most data will sync once you’re online. If a booking or message isn’t showing up, give it a moment after reconnecting to internet; the app should update.
- Check if you and the other user are on the latest version. For example, if a message isn’t delivered, ensure you haven’t lost connectivity. Messages will send once you have signal again.
- Sometimes what looks like a bug could be a misunderstanding of a feature. Feel free to reach out and ask. For instance, “I expected X to happen, but instead Y happened – is this a glitch or by design?” We’re happy to clarify.
If it’s clearly a bug (e.g., app crashes when tapping a certain button, or a number is mis-calculated on screen), please report it to us. Use the Help/Feedback section in the app if available, or email with a description. Screenshots or screen recordings are incredibly useful if you can capture the issue. The more details, the faster we can fix it.
We test thoroughly, but with so many device types and use cases, bugs can slip through. When you report them, we prioritize fixing critical bugs asap (often in the next update). Your feedback helps make the app better for everyone.