If you find that chat messages, booking alerts, or other push notifications aren’t coming through:
- Notification settings (app): In VanLife Connect, go to Settings -> Notifications. Ensure that the types of notifications you want are enabled. It’s possible you toggled some off.
- Notification settings (device): Check your phone’s settings to make sure notifications for VanLife Connect are allowed. Sometimes users accidentally deny notification permission. On iOS, look under Notifications -> VanLife Connect. On Android, look under Apps -> VanLife Connect -> Notifications. Make sure they’re enabled and not set to silent.
- Do Not Disturb / Focus mode: If your phone is in Do Not Disturb mode or a scheduled quiet time, notifications may be suppressed. Ensure you haven’t silenced notifications system-wide.
- Battery optimization: Similar to the GPS issue, on some Android phones, if the app is not allowed to run in background, you might not get notifications until you open it (because the phone put the app to sleep). Disable strict battery optimization for the app.
- Re-login: Occasionally, notification tokens can expire. Logging out and back in can refresh the link to your device for pushes. Use this as a last resort if other steps fail.
- Reinstall the app: If none of the above works, a reinstall can reset the push notification registration.
If you still face issues, please email support. It would help to mention your device and OS, and whether any notifications come through or none at all. We’ll work with you to diagnose it. Our aim is that you reliably receive all important alerts (messages, booking updates, etc.) in real time.